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Frequently Asked Questions

  • What type of maintenance is required for my new drainage system?
    Drainage systems are composed of different products. Our goal is to install the lowest maintenance system available to accomplish the goals required. Some systems will require zero maintenance. Others may contain products that require very simple maintenance: Catch basins and channel drains Blow off the surface grates or otherwise keep them clear from obstructions. Most landscapers can handle this. If the drain grates clog on the surface, pooling should be expected. It is also important to not cover or obstruct the exit of the drain line. Some people cover the end of the pipe at its exit point for one reason or another. Solid debris moves through these systems from the gutters, downspouts, and other collection points. Any covers over the end of the pipe will trap the solid debris. French drains These require slightly more maintenance to keep the aggregate reasonably clear of sediment and allow water to move into the system. That’s because French drains depend on clear, open aggregate to move water into the pipe. It may be necessary to remove and clear the aggregate from time to time.
  • Are you fully insured?
    We are licensed and insured. Available upon request.
  • Am I responsible for locating underground utilities before the job starts?
    We can locate all underground utilities prior to the start of the project. Bear in mind that the Utility Protection Service will not be able to detect any private utilities, including irrigation, low voltage wiring, gas lines connected to grills, auxiliary gas lamps, heaters, and pool-related utilities. It is up to you to let us know whether any of these private utilities are present before we begin the job.
  • Is there a financing or payment plan option?
    As of now, we do not offer a payment plan. Cash or Check only.
  • Can you work around my irrigation system?
    In most cases, we repair (immediately and on-site) any damage to irrigation systems which we feel was caused at the time of service. We work around irrigation systems every day. Even though we disclaim responsibility for private utilities which are not marked, as a service to our customers we normally carry full irrigation repair parts. We can usually make any repairs necessary to any irrigation system that we believe was damaged during the course of our work.
  • Will your work destroy my yard or garden?
    We do our best to protect the integrity of the landscape around your property. Our goal is to leave it looking just as good – if not better – than it did when we arrived. Our crews take great care to protect all landscaping, hardscaping, or turf which may be present in our work area. This is a part of our turnkey installation – it’s something that sets us apart from other service providers! That being said, some disturbance to the land should be expected. We take special care to remove and replace any turf, shrubs, bushes, hardscapes, or landscapes whenever and wherever necessary. However, there is always the possibility of negatively affecting the living landscape. The extent to which we can protect turf and bushes also depends on the condition of those components before we begin. It is very common for us to remove turf and save it; remove the dirt as needed and save it separately; install all necessary piping; and reinstall the dirt and turf all in the same day. In many cases, you will be able to see where we worked, but the turf and landscape are still in good overall condition and heal quickly. We are uniquely qualified to provide installations in very challenging areas to provide drainage security for your home.
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P.O. Box 121

Owens Cross Roads, AL

256-679-3332

© 2025 Drain It

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